Help Centre

Reservations are taken through our booking engine. Choose your arrival and departure dates and the number of guests, pick a room category and the rate that suits you, then give your details and confirm. Your confirmation and reference are sent to the e-mail address you give.

Nothing is charged when you book and no card is needed to reserve. Payment is settled at the hotel on arrival, and a refundable damage deposit of SAR 300 is taken in cash and returned on check-out. Prices shown include 15% VAT and the 5% municipality fee.

Please check the spam or junk folder first, as confirmations sometimes land there. If it is genuinely missing, your booking is still valid — telephone reservations on +966 11 445 4444 with the name and dates you booked under, or report the problem and we will find it for you.

That category is fully committed for at least one night of the dates you chose. Try shifting your dates by a night, choose another category, or telephone reservations on +966 11 445 4444 — we can sometimes release rooms the booking engine cannot.

For a group, a wedding party or a corporate block, please write to salesvittori@vittoripalace.com rather than booking room by room — our sales team will prepare a proposal and hold the rooms together.

Yes. Cancellation is free of charge up to 24 hours before arrival; after that, one night is charged. Use the cancellation link in your confirmation e-mail, or telephone reservations on +966 11 445 4444. Once a stay has begun, please telephone the hotel.

Telephone reservations on +966 11 445 4444 and we will move the booking for you. If the rate or availability has moved against you in the meantime, we will not penalise you for the change.

That is no trouble. Tell us the new guest's name in advance through the support form or by telephone, and bring the reference to the desk.

Check-in runs from 14:00 to 18:00 and check-out is between 12:00 and 13:00. Please tell us your expected arrival time when you book. A guaranteed late check-out until 18:00 can be added, subject to confirmation on the day.

Breakfast belongs to the rate you book rather than to the room itself, so the rate you select in the booking engine states whether the buffet is included. Where it is not, it can be added at the desk or taken at the restaurant.

Very much so. The Two-Bedroom Family Suite has a king bed in one room, two twin beds in the second and a living area between them, across 94 square metres. Children of any age are welcome. An extra bed can be added for a child aged 0–10 at SAR 120 per night, on request and subject to availability; cots are not available. Children aged 13 and over are charged as adults.

Yes, underground parking is available to guests and to delegates attending events.

The male and female health clubs are open daily from 10:00 to 22:00, staffed by certified professionals. See the spa page for the full treatment menu.

King Khalid International Airport is about 23 km away, roughly 25 minutes by car outside peak hours. A private VIP transfer can be added to your booking, or arranged at the desk.